| 标题 | 售后服务篇 |
| 内容 | 售后服务篇: (161) A: Yes , may I help you? B: We had a damaged shipment from you. A: We'll look into it right away for you. A:有什么事吗？ B:你们送来的货有损坏。 A:我们会立刻调查清楚。 (162) A: Was the damage extensive? B: I'd say about half of the shipment is unusable. A: We'll send a man right out to look at it. B: Good ,we'll be expecting him. A:坏得很多、很严重吗？ B:我看大概有一半的货不能用了。 A:我们马上会派个人去查看。 B:好，我们等着他。 (163) A: How bad was the damage. B: One packing case was crushed. A: Was all the material in that case destroyed? B: We don't think we can use any of it at all. A:损坏情况如何？ B:有一个箱子全压坏了。 A:箱里的东西都毁了吗？ B:我看都不能用了。 (164) A: Did you note the damage on the bill of lading? B: Yes ,of course. A: We'll start a claim with the shipping company. B: We'll wait and see what they say. A:你把损坏情形注明在提货凭单上了没？ B:当然。 A:我们会向货运公司着手申请赔偿的。 B:看看他们怎么说吧。 (165) A: Just whose fault is this damage? B: The order was in good shape when it left out factory. A: It certainly didn't arrive here that way. B: We'll make it right with you ,of course. A:这次的损坏究竟是谁的责任呢？ B:货离开工厂时都是完好无缺的啊。 A:送到这儿时可不是那样！ B:真相如何，我们一定会让你知道。 (166) A: How about taking the damaged portion at a lower price? B: What kind of price did you have in mind? A: I was thinking of 40% off. B: That will probably be ok. A:损坏的那一部分就算便宜一点，如何？ B:你说多少呢？ A:打个6折吧。 B:应该可以吧。 (167) A: I'm sorry ,but I don't think this damage is our fault. B: What do you mean? A: It looks like the shipping company did this. B: We'd better take it up with them ,in that case. A:抱歉，不过我不认为这次的损坏是我们的错。 B:你这话是什么意思？ A:应该是货运公司造成的吧。 B:如果是那样，我们最好向他们提出来。 (168) A: We can't process your damage claim. B: Why not? A: You didn't note the damage on the bill of lading. B: I see. A:我们无法办理你的索赔。 B:为什么？ A:你没有在提货单上注明损坏情况。 B:这样子！ (169) A: It looks like we have problem with the shipment. B: What kind of problem. A: We came up about two cases short. B: I see ,we'll look for them on our end. A:货有问题哦。 B:什么样的问题呢？ A:我们发现大概短少了两箱。 B: 哦，我们这边会找找看。 (170) A: Are you sure you sent the full order? B: Yes, why? A: We seem to be three packages short. B: You'd better check with the shipper. A:你确定货全部都出来了？ B:是的。怎么样呢？ A:好像少了三大箱。 B:你最好向货运公司查查看。 (171) A: We're sorry ,but we cannot allow your claim. B: Why not? A: The material was not damaged by us. B: We'll have to talk this over some more. A:对不起，我无法接受你的赔偿要求。 B:为什么？ A:东西不是我们损坏的。 B:这件事我们得好好地再谈一谈。 (172) A: What about our claim? B: Our shipping manager is looking into it. A: When will we hear something from him? B: On , in just a day or two ,I think. A:我们的赔偿怎么样啦？ B:我们的货运经理正在调查这件事。 A:什么时候会有消息呢？ B:哦，我想就这一、两天吧。 (173) A: Here is the final settlement for your claim. B: Thanks , we appreciate the fast work. A: We only hope we won't have this kind of problem again. B: That goes for us too. A:你的赔偿问题终于解决了。 B:谢谢你们这么快就办好了。 A:我们仅希望不会再有这样的事情发生。 B:我们也是这么希望? |
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