标题 | 生活口语:接受电话预定房间 |
内容 | 接受电话预定房间 Lesson 2: Taking a Reservation Over the Phone 各位朋友好,欢迎您收听为旅游及服务业人员提供的初级“旅游业英语”第二讲,我是澳洲广播电台的节目主持人马健媛。在第一课中,我们学习了如何在接听电话时做自我介绍、在什么情况下用英语说早安和晚安等等。我们还学习了如何用英语表示日期、英语字母的国际无线电标准拼读方法、如何正确地称呼客人头衔以及有关YES 和CERTAINLY 这两个词汇的更加正式的表达方法。在这一课中,我们要学习的内容包括如何用英语中AND 这个词使一个问句听起来更加客气、如何礼貌地请客人重复他说的话以及当客人说“谢谢””Thank you” 的时候我们要如何回应。在我们学习新的对话之前,先让我们听一下接受电话预定房间的第一部分。 Leo: Plaza Hotel, good morning. Leo speaking. Mona: Ah yes, I’d like to book two rooms for myself and my father. Could you tell me the cost of a single room per night? Leo: Certainly. A single room is 120 dollars American, per night. Mona: Fine. Leo: And when would you like the rooms? Mona: From the 25th to the 28th of September. Leo: Arriving the 25th of September and leaving on the 28th? Three nights? Mona: That’s right. Leo: Just a minute please… Yes, we have rooms available then. You require two single rooms? Mona: Yes, thank you. Leo: Can I have your name please? Mona: My name is Mona White. Leo: And your father’s name, Ms White? Mona: Jack Webber. Leo: Could you spell the surname please? Mona: Sure. W-E double-B E-R. Leo: Double P for Papa? Mona: No, double B for Bravo 现在我们继续收听第二讲“接受电话预定房间” Now we'll continue with Lesson 2: Taking a Reservation Over the Phone. Leo: And how will you be paying for your room, Ms White? Mona: By credit card. Leo: Both rooms on the same card? Mona: Yes. Leo: Your card number please? Mona: 4434 1234 5678 9902. Leo: Double one, zero two? Mona: No, double nine zero two. 这段对话您听懂了多少呢?为了给蒙纳怀特预定房间,利奥记下了她的信用卡号码。现在我们再来听一遍这部分的对话,我会将这段对话翻译成汉语。利奥: 您要以何种方式支付房费呢,怀特女士? Leo: And how will you be paying for your room, Ms White? 蒙纳: 我用信用卡支付 Mona: By credit card. 请注意利奥是如何使用英语AND 这个词汇来开始一个新的话题的,他提出了信用卡的问题。如果不用AND 这个词,他的问题就会显得有些突兀。请再听一遍对话并跟着重复 Leo: And how will you be paying for your room, Ms White? And when would you like the rooms? And your father’s name? 接下来我们一起听这段对话新的部分,我会将它们译成汉语利奥: 请问您的信用卡号码? Leo: Your card number please? 蒙纳: 4434 Mona: 4434 蒙纳: 1234 Mona: 1234 蒙纳: 5678 Mona: 5678 蒙纳: 9902 Mona: 9902 利奥: 是1102 吗? Leo: Double one, zero two? 蒙纳: 不对,是9902 Mona: No, double nine zero two. 也许您已经注意到了,在拼读过程中如果出现字母或数字重叠的话,我们可以使用英文DOUBLE 这个字。例如:DOUBLE B, DOUBLE 4.请注意听录音并跟着重复 Double M Room: R double-O M Double-8 6 double-oh 2 另外,“零”这个数字在英语里是“ZERO”,也可以说成“OH”,这两种说法可以交替使用。但通常我们会说DOUBLE OH, DOUBLE OH,而不说DOUBLE ZERO, DOUBLE ZERO.请再听一遍录音并跟着说。 Leo: And how will you be paying for your room, Ms White? Mona: By credit card. Leo: Both rooms on the same card? Mona: Yes. Leo: Your card number please? Mona: 4434 1234 5678 9902. Leo: Double one, zero two? Mona: No, double nine zero two. Leo: 4434 1234 5678 9902? Mona: That’s right. 各位听众,您现在收听的是澳大利亚澳洲广播电台制作的“旅游业英语” 第二讲: “接受电话预定房间” Lesson 2: Taking a reservation over the phone. 请注意听这段对话的生词与表达方式 Leo: Double one, zero two? Mona: No, double nine zero two. Leo: And the expiry date? Mona: Eleven, … Leo: Could you repeat that please? Mona: November this year. Leo: Thank you. I’ve booked two rooms for Ms White and Mr Webber from Wednesday the 25th to Saturday the 28th of September. Mona: Thank you. Leo: You’re welcome. We’ll see you on the 5th, Ms White. Mona: Thanks a lot. Goodbye. Leo: Goodbye. 再听一遍,我会将这段话译成汉语 利奥: 1102 Leo: Double one, zero two? 蒙纳: 不对,是9902 Mona: No, double nine zero two. 利奥: 请问您信用卡的有效日期? Leo: And the expiry date? 蒙纳: 十一月。。。。。 Mona: Eleven, … 利奥: 请您再重复一遍好吗? Leo: Could you repeat that please? 蒙纳: 今年十一月 Mona: November this year. 请注意听利奥是如何要求怀特女士澄清某些疑问的 Leo: Double one, zero two? 利奥重复了他所听到的话,并且将他感到有疑问的部分用疑问的语气说出。我们再来听一遍利奥的话,请试着学习使用他的语气。 Mona: The fifth of September. Leo: The fifth of September? Mona: Double nine zero two. Leo: Double nine zero two? 为了确认对话的正确意思,利奥还使用了下列说法 Leo: Could you repeat that please? 请注意听并跟着重复 Listen and repeat. 请您再重复一遍好吗? Could you repeat that please? 请您再重复一遍好吗? Could you repeat that please? 我们现在来听一段新的对话,我会将对话译成汉语 利奥: 谢谢 Leo: Thank you. 利奥: 我为怀特女士和伟博先生预定了两个房间 Leo: …I’ve booked two rooms for Ms White and Mr Webber … 利奥: 入住日期从九月二十五日星期三到九月二十八日星期六 Leo: ...from Wednesday the 25th to Saturday the 28th of September. 蒙纳: 谢谢 Mona: Thank you. 利奥: 不客气 Leo: You’re welcome... 利奥: 那我们二十五日见,怀特女士 Leo: …We’ll see you on the 25th, Ms White. 蒙纳: 非常感谢,再见 Mona: Thanks a lot. Goodbye. 利奥: 再见 Leo: Goodbye. by 258en.com 旅游英语口语 当别人说‘谢谢“的时候,我们也要有礼貌地回复。利奥的说法是YOU ARE WELCOME,这也许应该算是英语里最常用的一种说法了。另外,我们也可以说“MY PLEASURE”,而澳洲人最流行的一种说法就是NO WORRIES,请听录音并跟着重复 Leo: You’re welcome. Leo: My pleasure. Leo: No worries. 我们再听一遍这段对话,请您跟着重复。在利奥的讲话之后会有一段间隔。 Leo: And the expiry date? Mona: Eleven, … Leo: Could you repeat that please? Mona: November this year. Leo: Thank you. Leo: I’ve booked two rooms for Ms White and Mr Webber… Leo: …from Wednesday the 25th to Saturday the 28th of September. Mona: Thank you. Leo: You’re welcome. Leo: We’ll see you on the 25th, Ms White. Mona: Thanks a lot. Goodbye. Leo: Goodbye. 现在让我们把第一课和第二课中的对话一起完整地听一遍。 Leo: Plaza Hotel, good morning. Leo speaking. Mona: Ah yes, I’d like to book two rooms for myself and my father. Could you tell me the cost of a single room per night? Leo: Certainly. A single room is 120 dollars American, per night. Mona: Fine. Leo: And when would you like the rooms? Mona: From the 25th to the 28th of September. Leo: Arriving the 25th of September and leaving on the 28th? Three nights? Mona: That’s right. Leo: Just a minute please. Yes, we have rooms available then. You require two single rooms? Mona: Yes, thank you. Leo: Can I have your name please? Mona: My name is Mona White. Leo. And your father’s name, Ms White? Mona. Jack Webber. Leo: Could you spell the surname please? Mona: Sure. W-E-double B-E-R. Leo: Double P for Papa? Mona: No, double B for Bravo Leo: And how will you be paying for your room, Ms White? Mona: By credit card. Leo: Both rooms on the same card? Mona: Yes. Leo: Your card number please? Mona: 4434 1234 5678 9902. Leo: Double one, zero two? Mona: No, double nine zero two. Leo: 4434 1234 5678 9902? Mona: That’s right. Leo: And the expiry date? Mona: Eleven, … Leo: Could you repeat that please? Mona: November this year. Leo: Thank you. I’ve booked two rooms for Ms White and Mr Webber from Wednesday the 25th to Saturday the 28th of September. Mona: Thank you. Leo: You’re welcome. We’ll see you on the 25th, Ms White. Mona: Thanks a lot. Goodbye. Leo: Goodbye. 以下是一些对话的重点,有时间的话您要多多地练习 Could you repeat, Could you repeat, Could you repeat that please? Oh-2 double-6? Or Oh-2 double 3? Could you repeat, Could you repeat, Could you repeat that please? Oh-2 double-6? Or oh-2 double-3? 第二课到这里就全部结束了。在第三课中我们会学习“酒店入住”。by 258en.com 旅游英语口语 |
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